When you order an item, we make it just the way that you ordered it, and ship it straight to you. Because we haven’t got stock pile of goods to sort through and send as replacements, our return policy is way less flexible than some of the big online retailers or brick and mortar spots that you may be used to.
If you encounter a challenge with any of our products, sooner is better. Please let us know as soon as you do if something went wrong with your order. If 30 days have gone by since your purchase, we won’t be able to help.
Here’s how we’ll handle each of the following:
If you provide an address that is considered insufficient by the courier, and it goes right back to them, we can reship the product, but you’ll be responsible for reshipment costs.
If you don’t claim your shipment, you’ll be responsible for the cost of a reshipment if you’d like for us to send your order back out to you.
Gift Cards are not refundable or returnable.
You can’t refund or return your order based on buyer’s remorse
Sale items (if applicable)
Sale items cannot be returned or refunded.
Design, Color, or Style Exchanges
If we come out with something cooler, or, after receiving your order, you decide that you really like a different design, style, or color, you can’t return your order for a refund. You’ll have to place a brand new order.
Size (ONLY!) Exchanges
Each of our apparel items offers a sizing chart, and some fun descriptions, to let you know if the fit is snug, or roomy, etc. If you need to exchange what you got for the same exact design, color, and product in a different size, we’ll split the difference with you and charge a 50% restocking fee. You’ll also be responsible for paying the postage to get your order back to us, and the new order out to you.
Most important, to be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We can’t split the difference with you if you return an item not in its original condition, or is damaged for reasons not due to our error.
Defective or Damaged
If you received what you think is a defective or damaged product, let us know straight away. Send us all the detail that you can (including a photo if possible) to firstname.lastname@example.org. We’ll take it from there and endeavor to get things straightened out quickly.
Refunds (if applicable)
Once we receive your return and look it over, we’ll send you an email to notify you that we have received your returned item. We’ll then let you know if you’ll receive any refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
If you think that your refund is late or missing, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
One last reminder about shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.